General Manager Job Description
Klipsch Senior Care, LLC. d/b.a. Home Instead
Objective: The General Manager at Klipsch Senior Care will successfully direct and coordinate all franchise activities to drive growth and development, reflecting the core values of Klipsch Senior Care. This role is responsible for developing and managing the annual franchise operational plan and budget, achieving revenue, gross profit, profitability, and operational goals. They will provide leadership and management across all departments, including scheduling, Care Professional recruitment and engagement, client services, and home care sales, ensuring operational efficiency and goal attainment. The General Manager will manage departmental outcomes, drive necessary changes, develop and maintain positive referral source relationships, and ensure adherence to all company policies, procedures, and ethical standards.
At the heart of Klipsch Senior Care are our core values: Empathy, Caring, Respect, Love, Integrity, Positive Energy, Passion, Patience, Persistence, Professionalism, and Community Focus. These core values help us to live our vision statement of "Making lives better: every day, every interaction." By embodying these principles, this role will become a trusted resource within the community and a valued mentor to our Care Professionals.
Primary Responsibilities:
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Reflect the core values of Klipsch Senior Care, LLC, (d.b.a. an independently owned and operated Home Instead franchise).
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Develop and manage the annual franchise operational plan and budget.
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Achieve the annual operational plan’s revenues, gross profit, profitability and other operational goals by the stated milestones.
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Provide leadership and management of all Home Instead® departments such as scheduling, Care Professional recruitment and engagement, client services, home care sales and business development which affect operational efficiency and achievement of the operational goals.
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Participate in sales calls, leadership calls and other KSC/Home Instead meeting/conferences
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Manage outcomes of all department activities and direct changes that will drive achievement of operational goals.
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Demonstrate a sales-driven mindset with a focus on achieving targets and contributing to business growth.
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Develop and maintain positive and professional relationships with referral sources in the community.
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Adhere to all company policies, procedures and business ethics codes and ensure that they are implemented and communicated to all employees.
Secondary Responsibilities:
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Maintain and establish strong relationships with neighboring franchise owners
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Maintain and establish strong relationships with the Home Instead, Inc. Business Performance team
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Perform any and all other functions and responsibilities deemed necessary for the successful operation of a Home Instead franchise office
Education/Experience Requirements:
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College degree preferred or equivalent work experience
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Three to five years of related business experience or an equivalent combination of education and work experience may be considered
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Experience with Microsoft Teams and other virtual meeting platforms is required.
Supervisory Responsibilities:
This position will be responsible for overseeing all of the functions performed by the office staff. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance, coaching employees’ performance; problem resolution while seeking positive outcomes
Key Competencies:
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Self-motivated and organized with a strong focus on growth and achieving targets.
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Sales-minded with a proven track record of success in previous roles.
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Hands-on servant leader who embodies the core values and mission of Klipsch Senior Care.
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Ability to manage challenging situations and drive positive change within the team.
Knowledge, Skills, and Abilities:
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Must have an understanding of and uphold the policies and procedures established by Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise.
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Must demonstrate excellent oral and written communication skills and the ability to listen effectively
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Must have the ability to work independently, maintain confidentiality of information and meet deadlines
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Must have the ability to demonstrate effective interpersonal skills is essential as well as sound judgment and good decision-making
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Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
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Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work
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Must have the ability to establish good working relationships with office colleagues, the franchise owner, clients and the community
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Must present a professional appearance and demeanor
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Must have the ability to operate HI technology systems
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Must have computer skills and be proficient in Sales Force, client care systems, scheduling software, Word and Excel
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Must be able to work evenings or weekends as required
| Title: | General Manager |
|---|---|
| ID: | 1707 |
Please note that this is the job board for the franchise office located at 635 Metro Ave. Each Home Instead franchise is independently owned and operated. To find a franchise near you, please visit the Careers page.
For job related questions please call the franchise office at 8124710050.
