Join Home Instead as a Scheduling and Service Coordinator – A Career with Purpose and Growth!

Are you ready for a career that combines your dedication to helping others with real opportunities for professional growth? At Home Instead, we offer you more than a job; we offer a fulfilling career where your work truly makes a difference in people’s lives. You’ll be joining a supportive team focused on positively impacting our aging population, where each day brings meaningful rewards.

What does a Scheduling and Service Coordinator do?

As a Scheduling and Service Coordinator with Home Instead, you will play a vital role in coordinating client and caregiver schedules, focusing on compliance and client satisfaction. This role is perfect for someone with a strong service orientation, attention to detail, and a passion for enhancing the lives of our senior clients.

Why You'll Love Working with Us

• Meaningful work and connections. You will be a part of a team that truly cares about their clients and caregivers.
• Ongoing training, opportunities for career advancement, and support from experienced team members.
• Competitive benefits including health and dental insurance, PTO, and more.
• Earn bonuses for meeting key objectives and have the opportunity for additional on-call income.

Key Responsibilities

• Reflect the core values of Klipsch Senior Care, LLC. d.b.a. an independently owned and operated Home Instead franchise.
• Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Develop and manage client and Care Professional schedules, prioritizing high-quality matches that foster strong relationships, satisfaction, and safety.
• Maintain accurate client and Care Professional records while monitoring, mediating, and logging all related activity within the software system.
• Follow up with all client and Care Professional issues to ensure their problems are resolved.
• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
• Follow up and communicate Care Professional and client issues to ensure problems are resolved.
• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
• Identify and act on opportunities to increase service hours, enhancing care quality and enriching the client experience.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
• Maintain all documentation in compliance with state, federal, and franchise standards.
• Work closely with recruitment and retention teams to support hiring and retention goals.
• Perform all other functions and responsibilities deemed necessary
• Maintain regular attendance at the office to execute job responsibilities

Secondary Responsibilities:

• Participate as needed in all Care Professional meetings
• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
• Potential of answering phones after hours, remotely.
• Potential of assisting clients in their homes for periods of time to ensure consistency of care

Requirements

• High school graduation or the equivalent.
• Must possess a valid driver’s license.
• Experience in a service-focused role, with a dedication to "doing what’s right" for clients
• Strong organizational skills and comfort with technology
• Commitment to high standards of compliance and service quality

Technical Proficiency (Preferred)

• Familiarity with systems like Outlook, WellSky (ClearCare), Salesforce, and Microsoft Office Suite

Knowledge, Skills and Abilities:

• Must understand and uphold the policies and procedures established by Klipsch Senior Care, LLC. (d.b.a. an independently owned and operated Home Instead franchise).
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
• Must demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures
• Must have the ability to organize and prioritize daily, quarterly, monthly, and yearly work
• Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients, and Care Professionals
• Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
• Must present a professional appearance and demeanor
• Must have the ability to operate office equipment
• Must be patient and congenial on the telephone
• Must have computer skills and be proficient in Word and Excel
• Must have the availability to work evenings and weekends as required
• Must have the ability to perform duties in a professional office setting
• Must demonstrate knowledge of the senior care industry

If you are ready to join a caring, impactful organization with a passion for improving the lives of seniors, we encourage you to apply!

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Tuition reimbursement

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person